New platform coming soon

Cookie Policy

Last updated on October 31, 2023

We use cookies on all Frello websites and services. For the purposes of this policy, the term "Websites", shall refer collectively to and as well as all other websites and services that Frello operates and that link to this policy.

This policy explains what cookies are, how we use cookies, how third-parties we partner with may use cookies on our Websites, your choices regarding cookies, and some further information about cookies.

What are cookies

Cookies are small pieces of text stored in your web browser by a website you visit that are sometimes transmitted to the server that has created that cookie. Cookies allow our Websites or a third-party to recognize you and make your next visit easier and more useful to you.

Cookie categories

Each cookie falls within one of the four following categories:

Strictly necessary cookies: These cookies are essential in order to enable you to move around our Websites and use their features, such as accessing secure areas, making online payments, etc. Without these cookies, those services will not work as expected.

Performance cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from certain pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality cookies: These cookies allow the website to remember choices you make (such as your settings, language or the region you are in) and provide enhanced, more personal features. For instance, our Websites may track which alerts you have closed, so that we don’t show them to you again. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect is usually anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies: These cookies are used to deliver advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

How Frello uses cookies

When you use and access our Websites, we, our marketing partners and analytics or service providers may place a number of cookie files in your web browser to ensure that when you use our Websites you have the best possible experience. Below you can see all cookies that are used on our Websites.

Strictly Necessary Cookies


• auth.accessToken

These cookies are necessary for our Websites and services to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling out forms. You can set your browser to block or alert you about these cookies, but some parts of our Websites may stop working. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Websites. They help us to know which pages are the most and least popular and see how visitors move around the Websites. All information these cookies collect is aggregated and anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.


• _ga_NT31YQ6N1C
• _gcl_au
• _gid
• test_cookie
• possibly various other cookies


• ajs_anonymous_id
• any cookies starting with _hj or hj


• stripe_orig_props
• recent-views
• cid
• site_sid


• source
• content
• medium
• term

Functional Cookies

These cookies enable our Websites to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.


• intercom-session-gudevjri
• intercom-device-id-gudevjri
• intercom-id-gudevjri
• intercom.intercom-state
• intercom.played-notifications


• recent-views
• lang
• cookie-perms


• acceptedCookies

In addition to these cookies, we store various settings and preferences in the local storage of your browser. These cookies are not sent to any servers and never leave your browser. They don’t contain any personal information.

Targeting Cookies

These cookies may be set through our Websites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.



What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. For the most common browsers you can find instructions on how to do this here:

• Chrome
• Firefox
• Safari
• Edge

Please note that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages may not display properly.

If you want to learn more about cookies, please visit for additional guidance.

Update to this policy

If there are any material changes to our cookie policy, you will be notified by the posting of a prominent notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our cooie policy. Your continued use of our Websites constitutes your agreement to be bound by such changes to our cookie policy. Your only remedy, if you do not accept the terms of our cookie policy, is to discontinue use of our Websites.


If you have any questions regarding this cookie policy or how we handle data privacy in general, feel free to reach out anytime to or have a read through our privacy policy.